Dynamics 365 for Customer Service

As the customer service industry transforms, consumer behaviour is driving that transformation, challenging companies to shift the way they interact with customers. It’s now more important than ever to provide excellent service to increase customer loyalty.

With Dynamics 365 for Customer Service, your organisation leverages built-in intelligence that delivers faster, more personalised service to your customers.

 d365.group helps organisations deliver superior levels of service to their customers by leveraging the Dynamics 365 for Customer Service platform to provide the right information to the right agent at the right time.

Delivering exceptional and easy customer experiences

Increase efficiency


Help agents be more efficient and productive.

Improve quality


Help customers experience high quality, effective interactions.

Streamline inquiries


Automate and streamline predictable and repeatable inquiries.

Easy access

Allow organisations to engage customers across different channels.

Customers want quick, relevant answers across multiple channels, even on the go. If you are having trouble with ageing technology, inefficient systems, and long on-boarding processes, it’s time to reconsider your solution. Get back on track with Dynamics 365 for Customer Service, a solution designed to reduce maintenance costs, improve user-adoption, integrate seamlessly with existing technologies, and provide an efficient means of accessing data.